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1and1.co.uk Domain Registration/Cancellation Nightmare.
A few months ago I received a letter from a debt collection agency regarding the £9 I owed 1and1.co.uk for unpaid domain registrations. I wasn’t aware at the time that 1and1 automatically set domains to renew and thus I’d been billed for a number of domains that had been renewed.
Whilst I realise that this is entirely my own fault for not reading the contract I entered into before registering domains I can’t help but think this practice is slightly dubious. How many other registrars set domains on auto renewal?
I’ve since tried to cancel the contract (after I received another email saying that I’d be charged again in 40 days for domains I haven’t used in 2 years) but I’m getting nowhere. I initated the cancellation process through the 1and1 contracts control panel and the system said that I’d receive an email with a confirmation link that would make the cancellation final. 4 days later – and I’m still waiting. I’ve since contacted the 1and1.co.uk and they’ve been largely unhelpful, recommending that I contact a different department.
It’s been a frustrating experience and I won’t be using 1and1.co.uk again. In future I’ll be more careful and actually read the terms and conditions before registering domains. Or I might just stick with companies that I know and trust.
