Comments on: 1and1.co.uk Domain Registration/Cancellation Nightmare.

By: vee georgio

vee georgio — Wed, 11 Nov 2009 20:58:10 +0000

The same has happened to me. It is no easy task to cancel with them after several emails and a personal letter sent to their head office, I was still left wondering if my account had been cancelled until once again I received another reminder to pay further fees which I assumed had cancelled. The moral to this story is to check all contracts to make sure that they are not set automatic for renewal because it is very hard to free yourself from this organisation

By: Rob G

Rob G — Thu, 02 Apr 2009 19:53:25 +0000

1and1 make it practically impossible to cancel their services. I mean – you have to sign & fax back a cancellation form to a ‘number that is printed on the form’ when no such number appears on the form. This in addition to firing a cancellation request email off via a completely separate portal, then wait for a response (which never arrived whrn I first tried 3 months ago) and click on it. The cancellation process is buried away in the FAQs. No simple to select button in the main portal. I’ve never come across anything so arcane in my life. Avoid these people like the bloody plague. I will always deal with LunarPages in future. They answer support queries instantly, and everthing is manageable online. 1and1 can only keep hold of customers by not letting them cancel. Keep the frick away from them.

By: Paul Vitty

Paul Vitty — Tue, 12 Aug 2008 15:29:48 +0000

Exact same thing happened to me. If you moan enough they’ll drop it.

By: A tale of woe over domain name registration at 1and1 | UKCZ

A tale of woe over domain name registration at 1and1 | UKCZ — Tue, 05 Aug 2008 00:09:32 +0000

[...] unsuspecting person falls foul of 1and1 Internet’s domain name auto-renewal and transfer policy: A few months ago [...]